OFFICIAL DOCUMENT

Privacy Policy iCash88 Data Protection

ICash88 is committed to protecting the privacy and personal data of every member. This document transparently explains how we collect, use, store, and safeguard your information.

Updated: 1 January 2026
Bahasa Melayu
SSL 256-bit

Bank-Grade Encryption

All personal and financial transaction data is protected with 256-bit SSL encryption — the same standard used by leading banking institutions.

No Sharing Without Consent

Your personal information will not be shared, sold, or transferred to any third party without your explicit consent.

Your Data Controls

You have the right to access, amend and request the deletion of your personal data at any time through our support team.

Secure Data Storage

Data is stored on servers protected by strict access controls, multi-layered firewalls and round-the-clock continuous security monitoring.

Cookies Managed Transparently

ICash88 uses cookies solely to improve the user experience. You can manage your cookie settings through your web browser at any time.

Policy Change Notifications

Whenever the Privacy Policy is updated, members will be notified via email or in-platform notification to keep them fully informed.

Summary: iCash88 respects your privacy. We only collect the data we need, use it responsibly, and never sell it to third parties. Read this document to fully understand your rights as a member.

1

Introduction and Scope of This Policy

Welcome to iCash88. We understand that privacy matters deeply to every individual, especially on a digital platform that handles personal information and financial transactions. This Privacy Policy is designed to provide full clarity on how we manage your data.

This Privacy Policy applies to all information we collect through the icash88 website, mobile app, customer support services and all other interactions between you and our platform. By registering or continuing to use icash88 services, you agree to the terms set out in this document.

We comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and international security standards in user data management. Our commitment is to always handle your personal data with full integrity, transparency and accountability.

This Privacy Policy should be read together with Terms and Conditions iCash88, which forms part of your overall agreement with our platform.

2

Information We Collect

ICash88 collects your personal information through several means depending on how you interact with our platform. The following are the categories of information we may collect:

Information You Provide Directly:

  • Full name as it appears on official identification documents.
  • National identification number (MyKad) or passport for KYC verification purposes.
  • Date of birth and gender.
  • Email address, mobile phone number and residential address.
  • Bank account or digital wallet details for deposit and withdrawal purposes.
  • Any other information you provide when contacting our support team.

Information Collected Automatically:

  • IP address and general location data.
  • Device type, operating system and web browser version used.
  • Activity log data including pages visited, access times and in-platform actions.
  • Cookie data and similar tracking technologies.
  • Transaction records including deposit history, withdrawals, and gaming activity.

We do not store credit or debit card information directly. All financial transactions are processed through certified and trusted third-party payment providers.

3

How We Use Your Information

The personal data we collect is used solely for legitimate purposes related to the operation of the icash88 platform. The following table describes data usage in further detail:

Purpose of Use Type of Data Used
Registration & Account Verification Name, email, phone number, date of birth
KYC Process IC/passport number, verification selfie, supporting documents
Transaction Processing Bank account details, deposit and withdrawal records
Customer Support Communication history, related account information
Security & Fraud Prevention IP address, log data, activity patterns
Marketing & Promotions Email, phone number (with consent only)
Legal Compliance All data relevant to legal requirements

ICash88 will not use your data for any purpose beyond those stated above without your prior consent. You may withdraw consent to receive marketing communications at any time by contacting our support team.

4

Data Sharing and Disclosure

ICash88 does not sell, rent, or trade members' personal information to any third party for commercial purposes. However, there are limited situations where we may need to share your data:

  • Payment Service Providers: Required transaction details are shared with registered payment providers such as FPX, DuitNow, and eWallet processors solely to facilitate deposits and withdrawals.
  • Game Providers: Usernames and session data are shared with third-party game providers integrated into the iCash88 platform strictly for game operation purposes.
  • Legal Authorities: iCash88 will disclose the required information to relevant authorities when mandated by Malaysian law or a valid court order.
  • Business Transfers: In the event of a merger, acquisition or sale of business assets, member data may be transferred to the successor entity, subject to notification to members.

All third parties that receive iCash88 member data are bound by strict confidentiality agreements and must adhere to data protection standards equal to or higher than our own.

5

Data Security Measures

The privacy and security of member data is an absolute priority at iCash88. We continuously invest in security infrastructure to ensure your information stays protected from cyber threats and unauthorized access.

Security measures we have in place include:

  • 256-bit SSL Encryption for all communications between your device and the icash88 servers.
  • Two-Factor Authentication (2FA) as an added layer of protection for member accounts.
  • 24/7 Security Monitoring by our dedicated IT security team.
  • Penetration testing conducted periodically by independent security experts.
  • Strict internal access controls — only authorized personnel may access sensitive member data.
  • Encrypted data backups to ensure data recovery in emergency situations.

While we take all reasonable precautions, no security system can guarantee 100% protection in an online environment. We encourage members to take personal protective measures as well, such as using strong passwords and keeping login credentials confidential.

If you suspect a breach or misuse of your account data, please contact the icash88 support team immediately via 24/7 live chat.

6

Cookies and Tracking Technologies

ICash88 uses cookies and similar tracking technologies to enhance the user experience, analyze platform usage patterns, and deliver more relevant content to you.

Types of cookies we use:

  • Essential Cookies: Required for core platform operations such as login verification and session security. These cookies cannot be disabled.
  • Functional Cookies: Stores your preferences such as language and display settings for a more personalized experience.
  • Analytics Cookies: Helps us understand how members interact with the platform for continuous improvement.
  • Marketing Cookies: Used to display relevant promotions — enabled only with your consent.

You can manage or delete cookies through your web browser settings at any time. Please note that removing essential cookies may affect certain functions of the icash88 platform.

iCash88 does not use cookies to track your activity on other websites outside our platform.

7

Your Rights as a Data Subject

As an iCash88 member and data subject under Malaysia's Personal Data Protection Act 2010, you have the following rights regarding your personal data:

Right of Access

You have the right to request a copy of the personal data we hold about you at any time.

Right to Rectification

You may request that we correct any inaccurate or outdated data in our records.

Right to Erasure

You may request the deletion of your personal data, subject to our legal obligations.

Right to Object

You may object to the processing of your data for direct marketing purposes at any time.

Right to Data Portability

You may request your data in a machine-readable format for transfer to another platform.

Right to Restriction

You may request that we restrict the processing of your data under certain circumstances permitted by law.

To exercise any of the rights above, please contact the icash88 support team via live chat or email. We will process your request within 30 calendar days of receipt.

8

Data Retention Period

ICash88 retains members' personal data for as long as necessary to fulfil the purpose for which it was collected, subject to applicable legal and regulatory requirements.

  • Active account data: Retained for the duration your account remains active and in good standing.
  • KYC and identity verification data: Retained for a minimum of 5 years after account closure in accordance with anti-money laundering legal requirements.
  • Financial transaction records: Retained for 7 years in accordance with accounting and financial reporting requirements.
  • Support communication logs: Retained for 2 years for reference and service improvement purposes.
  • Analytics cookie data: Retained for no more than 13 months from the date of collection.

When data is no longer required, we will securely delete it using methods that ensure it cannot be recovered by any party.

9

Changes to This Privacy Policy

ICash88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in platform practices, legal requirements, or technological developments. Any amendments take effect immediately upon publication on this website.

For significant changes, we will notify members via:

  • In-platform notifications on the iCash88 platform upon login.
  • Email to the address registered on your account.
  • Update the "Updated" date at the top of this document.

We encourage you to review this page periodically to stay informed about how we protect your information. Continued use of the icash88 platform following any amendments will be considered acceptance of the updated terms.

You can save a PDF version of this document using your web browser's print function for your personal records.

10

Contact Us About Privacy

If you have any questions, concerns or complaints regarding how icash88 handles your personal data, we strongly encourage you to contact us directly. We are committed to addressing every inquiry seriously and in a timely manner.

  • Live Chat: The fastest channel — available 24/7 directly through the iCash88 platform.
  • Privacy Email: [email protected] — for specific inquiries regarding personal data.
  • General Support Email: [email protected]

For inquiries related to your personal data rights, please clearly state the type of request (e.g., data access, correction, or deletion) along with your account number to help us process it faster.

If you feel your complaint has not been handled to your satisfaction, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP), the relevant regulatory body under the Personal Data Protection Act 2010.

For any matters related to Responsible Gaming or Terms and Conditions, you may also refer to the relevant pages for more information.

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Bahasa Melayu